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Service Excellence Promise

“To ensure our customers’ service experience is professional in every regard and is second to none in the Canadian business imaging industry.”

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Our Service Team

Certified Technicians

Approximately 240 fully certified service technicians trained by Canon to exclusively service Canon products.

Escalation Specialists

“Integrated Specialists” in the field are dedicated and available to handle escalations for any product and segment.

Our Service Excellence

YEARS

Average tenure of our service technicians. Expert product knowledge, trained to exclusively service Canon products.

HOURS

Average per year spent in training for each field service technician. Canon utilizes industry-leading training methodology and field equipment.


Our customers' opinions matter

Our Customers’ Opinions Matter


  • Providing fast response times by a certified technician to service your device, resulting in minimized downtime for your office!


  • Enjoy the peace of mind of dealing with a true service professional on every call!


  • Your overall experience with Canon Service will be second to none.


  • Our customers recommend Canon Service far more than the industry average!


  • An investment to ensure BSD technicians have the most up-to-date and modern tools to provide the best coverage and service in the industry!


  • Technicians carry an inventory of Canon Genuine Parts at all times to reduce machine downtime.


  • Ask our BSD Service technicians a question about your Canon device with confidence…they can answer!