In order to ensure rapid service turnaround, parts availability is assured for the following products. Any products not listed below will not be eligible for service turnaround within our stated turnaround targets. Please contact your CPS representative when in doubt. New products will be added to this list as they are released into the market, and older products will be removed as their service life expires.

You must list any equipment—with serial numbers—you want covered by CPS service policies on your application. Members are responsible for maintaining their record of equipment, adding new gear and removing retired or sold items when necessary. Products not on the member’s list at the time of service request will not qualify for CPS turnaround targets or rates.

Upon payment of the applicable enrollment fees, accepted members receive a welcome letter and their CPS member card. Fees are billed to the member’s account upon acceptance and payable within 30 days. CPS members are also invited to select their CPS Rewards from a variety of CPS gifts as a token of our appreciation.

Warranty repairs: Canon repairs and ships from our factory service the eligible product (see list above) that is repairable, in Canon's reasonable discretion, within four business days (Cinema/Platinum plan), or six business days (Gold Plan), of receipt of the equipment at our service facility in Brampton, Ontario.
Out-of-warranty repairs: The turnaround period commences once Canon CPS staff receives approval of applicable charges. Please see the section covering repair pricing (below).

Service loaners are available upon request to Cinema and Platinum members, even prior to shipping in eligible product for service. Service loaners will be offered to Gold members only if the stated turnaround target cannot be met. Alternate model may be substituted based on availability. Loans are provided on a first come first serve basis. Complimentary shipping is provided for all Service loans.

Cinema and Platinum members receive a 30% discount on service repairs (parts and labour). Gold members receive a 20% discount (parts and labour).

Cinema and Platinum members enjoy complimentary overnight incoming and outgoing shipping on all eligible products for service. Use of our CPS shipping waybill is required for identification purposes, and equipment arriving by any other method will be at the member's expense. Equipment arriving without the CPS waybill may not be eligible for rapid service turnaround.

Gold members receive subsidized incoming overnight shipping charges ($10) when eligible product shipments are identified using our CPS shipping waybill. These charges are added to the repair service charge. Return shipping is free for warranty repairs, and a flat $10 fee will be charged for return shipping of out-of-warranty service.

Important! Canon does not cover any modifications made to the Canon CPS waybill. Additional charges as a result of changes to Ship Mode, Package Type, Service or Declared Value are the sole responsibility of the CPS member and will be billed back to the CPS member account if any said charges are applied.

Insurance to cover loss and/or damage to equipment during incoming shipment to Canon Canada is the sole responsibility of all members.

Rental equipment is available to all members in good standing. Cinema and Platinum members enjoy access to an expanded pool that includes virtually all lenses available. Gold members can access a basic pool of frequently needed items. Lists of available rental items are available on the member webpage. Shipping is complimentary. Canon may request credit card pre-approval of rental charges and/or damage deposit at any time.

Test drives or tryouts are available only to Cinema and Platinum members on a first come-first serve basis. Members are limited to two tryouts per product for the lifetime of their membership. Members who cancel and later renew their membership will not be entitled to tryouts for the same models previously tested. Test drives are available for three-day periods. Shipping is complimentary. Canon may request credit card pre-approval for damage deposit at any time.

The restricted list covers current professional product that is covered by the CPS service plan. Parts availability is assured for these products in order to reduce service turnaround delays. Products not on this list will not be covered by the CPS service turnaround guidelines.

In order to minimize downtime, Canon Canada has established the pre-approved repair charge of $349 + tax. If the cost to repair your product is below $349 + tax, Canon Canada will proceed with the repair and return your equipment as soon as possible. If the cost to repair your product is beyond the pre-approved rate, Canon Canada will require your approval to proceed.